Account Access Recovery Policy

When you lose a Login ID, Full Access PIK, or both, the following policy and procedures will apply.

When Pecunix Customer Services communicates with you via e-mail you must use PGP.

(For full details on using PGP please view the PGP tutorials.)

Pecunix Customer Services will issue you a case reference number. This reference number will be used to track all correspondence between you and Pecunix Customer Services.

Pecunix Customer Services will send an e-mail to your e-mail address with recovery instructions.

Account access key recovery fee.

If you have registered your PGP key in your Pecunix account, and you lose either your Full Access PIK or your Login ID, you can recover it instantly, click here. There is no fee for this automatic recovery service.

If you have not registered a PGP key in your account, you will be required to provide positive identification, documentation or information that proves you are the owner of the account. It is your responsibility to supply documentation that exactly corresponds to the contact and identification details stored in your account.

If this verification process is successfully completed, Pecunix Customer Services will, in exchange for an account access recovery fee, send a PGP-encrypted message containing your Full Access PIK.

A fee of 5 GAU (grams) will be deducted from your account when you successfully receive your lost account access details.

If your account balance is less than the Account Access Recovery Fee then the remaining balance will be accepted as full and final payment upon successful Full Access Key recovery.